Frequently Asked Questions

We do not promise instant growth.

We focus on hair and scalp health because true length retention comes from consistency, hydration, and care over time.

Every formula is designed to support softness, manageability, and long-term resilience. We believe in intentional ingredients and products that feel good, smell good, and support your hair’s natural needs.

This brand was created for my daughters—not to chase trends, but to solve real wash-day problems with real care.

How long does processing take?

Orders are processed within 3–4 business days. As a small business operating Thursday through Sunday, processing times may vary slightly during busy seasons or new product launches.

Which shipping carriers do you use?

We ship orders through USPS, FedEx, and UPS.

Do you offer free shipping?

Yes. We offer free shipping on orders of $70 or more before taxes and discounts.

How can I track my order?

Once your order ships, you will receive an email with a tracking number. You can follow the package directly through the carrier’s website.

What if I entered the wrong shipping address?

Please contact us as soon as possible at customerservice@sarahshands.net. If the order has already shipped, we cannot make changes and are not responsible for delays or lost packages caused by an incorrect address.

Do you accept returns?

Because of the nature of hair-care products, we cannot accept returns on used or opened items.

What if my order arrives damaged or incorrect?

We have you covered. If an order arrives damaged, defective, or incorrect, we will gladly offer a replacement, refund, or exchange.

Please contact us within 10 days of delivery with your order number, a description of the issue, and clear photographs.

Can I return an unopened product?

If a product is unopened and unused, please email us. These requests are handled case by case to ensure fairness and product safety.

Are your products suitable for all hair types?

Our formulas are created with high-quality ingredients selected to support textured hair, but they can be used by a variety of hair types. Every person’s hair may respond differently.

Where can I find the ingredient list?

Each product page includes a full ingredient list. Transparency matters to us, and we want you to feel confident about what you are using.

Are your products natural?

We use a blend of safe, effective, science-backed ingredients—including botanicals, humectants, and conditioning agents—to deliver hydration and performance.

Are your products cruelty-free?

Yes. Sarah’s Hands does not test on animals.

You can contact us through our contact page or by email at customerservice@sarahshands.net. We aim to respond within 1–2 business days.